Shipping policy
Shipping Policy
At HAYATE, we aim to provide a smooth and reliable delivery experience for all our customers across the United Arab Emirates.
1. Delivery Coverage
We offer free delivery and installation across all Emirates, subject to location accessibility and site conditions.
2. Delivery Timeframes
Delivery timelines are estimates and may vary depending on:
- Product availability
- Delivery location
- Scheduling coordination with the customer
Once your order is confirmed, our team will contact you to arrange a suitable delivery and installation date.
3. Installation
Where applicable, installation is included at no additional cost.
Customers are responsible for ensuring:
- Clear access to the delivery location
- Adequate space for installation
- That elevators, entrances, and stairways can accommodate the product dimensions
Any additional handling requirements may result in rescheduling.
4. Delivery Conditions
Please ensure that:
- Someone is present at the delivery address at the agreed time
- Accurate address and contact details are provided
HAYATE is not responsible for delays caused by incorrect information, restricted access, or customer unavailability.
5. Delays & Force Majeure
While we strive to meet delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to traffic conditions, weather, or logistical constraints. Such delays do not entitle customers to cancellation or compensation.
6. Inspection Upon Delivery
Customers are requested to inspect items at the time of delivery. Any visible issues should be reported immediately upon receipt or within the timeframe stated in our Return & Refund Policy.
7. Contact Information
For delivery-related inquiries, please contact us at:
Email: hello@hayate.ae
WhatsApp: +971 50 395 9714
Location: Downtown, Dubai, United Arab Emirates